Every guest message, answered.
Every promise, kept.
HotelClaw answers guests on LINE, drafts staff replies from your own SOPs, and turns every message into a tracked task.
Piloted at Layana Resort and Spa. 57 rooms, 9 staff, Koh Lanta.
- Draft reply to Khun Maleelate checkoutCmd+Enter
Your guests are already chatting. Your systems aren't listening.
Scattered channels
Guest requests live in LINE threads, phone notes, and the front-desk logbook - nobody sees the whole picture.
The same twenty questions
Breakfast hours, taxi bookings, spa times - answered by hand, every day, in every language.
SOPs in binders
Your standards exist - on paper, in a drawer, unread at 11pm when the request actually comes in.
Revenue walking out
Late checkout given away free. The spa never offered. Upsell moments missed because no one was watching the chat.
One system for the whole guest journey - and the staff work behind it.
Guest chat in front, staff coordination behind it, and your own standards running through both - captured, routed, and executed in one place.
What HotelClaw runs for you
Capture
LiveEvery conversation, captured and understood
100% of written guest and staff conversations logged with actor and timestamp.
- LINE and Slack today - WhatsApp coming
- One timeline per stay, across every channel
- SOP-grounded and searchable - not a transcript dump
- Nothing lost between shifts, ever
Guest concierge
LiveGuests answered 24/7 - in their language, from your knowledge
Hotels in this category report up to 86% self-service resolution (chatlyn).
- Answers from your hotel's own knowledge base
- 100+ languages out of the box
- Smart handoff to staff when it matters
- Guests stay in the chat app they already use
Staff copilot
LiveYour team replies faster - grounded in your standards
Every draft comes from your SOPs, not a generic script.
- Drafts replies from your own procedures
- Routes requests to the right team automatically
- Turns conversations into tasks without retyping
- A daily briefing every morning
The engine
LiveSOPs that execute - step by step, on the record
Every step timestamped, attributed, and SLA-tracked - audit-ready by default.
- Per-step actor, timestamp, and SLA on every workflow
- Risky actions gated behind human sign-off
- Automatic escalation when an SLA slips
- A complete audit trail for every run
Reporting
Coming 2026Proof your hotel runs better - every month
Ops vendors sell this as “716% ROI, 463 hours saved per month” (Flexkeeping). We'll report it on the run data we already log.
- Tasks automated and on-time percentage
- Hours saved vs. manual coordination
- SLA breaches prevented, escalations handled
- One per-property report, every month
Revenue
Coming 2026Upsells inside the guest's own chat - LINE-first
In-chat upsell reports up to $180/room/month (Duve) and +5% TRevPAR (Oaky). No vendor serves LINE-first markets - we will.
- Room upgrades and paid late checkout
- Spa, F&B, and celebration packages
- Offered at the right moment in each stay
- Built for LINE-native markets: Thailand, Japan, Taiwan
Journeys
Coming 2026The right message at exactly the right moment
Scheduled runs keyed to each stay - from pre-arrival to post-stay.
- Pre-arrival welcome and upsell
- Mid-stay check-in before small issues grow
- Post-stay survey on the guest's own chat
- Bad answer → service recovery before the review; good answer → review ask
Operations
Coming 2026Housekeeping and maintenance on one live board
The category ALICE and Flexkeeping monetize - built on the run data we already write.
- Room-status board: clean, dirty, inspected
- Preventive-maintenance schedules
- Inspection checklists
- Lost & found, logged like everything else
Arrival
Coming 2026Checked in before they arrive
Canary sells this as “up to 90% fewer chargebacks, 16 hours of admin saved.”
- Pre-arrival chat link - no app to install
- ID, card, and digital registration card
- Chargeback protection built in
- Front desk freed at peak hours
Foundation
Live - OPERAComing 2026 - Mews · Cloudbeds · ApaleoWorks with your PMS. Runs on your own instance.
Your own dedicated instance - data isolated per property.
- Reads your PMS - OPERA today; Mews, Cloudbeds, Apaleo next
- Every import archived and auditable
- Your data stays yours
- No rip-and-replace
The system of record for your guest operations
- 100+
- languages out of the box
- 100%
- of written conversations logged, with actor + timestamp
- Days
- to go live - not months
- 430+
- stepped, risk-graded SOPs ready to run
Works with what you already run
No rip-and-replace. HotelClaw reads your PMS and meets guests and staff in the apps they already use.
OPERA
PMS · XML import
LiveLINE
Guest messaging
LiveSlack
Staff messaging
LiveMews
PMS
Coming 2026Cloudbeds
PMS
Coming 2026Apaleo
PMS
Coming 2026WhatsApp
Guest messaging
Coming 2026Meta approval pending
Email
Guest messaging
Coming 2026
Built for hotels like yours
By property
Independent boutique
Chain-grade guest experience without the IT department.
Small resort
Beach to spa, one inbox runs it all.
Spa hotel
Bookings, prep and follow-ups without the phone tag.
By team
Front office
Every question answered or routed before it becomes a complaint.
Guest relations
Preferences, celebrations, follow-ups - remembered for you.
F&B
Orders land in the kitchen as tracked tasks, not sticky notes.
Spa
Requests become bookings; bookings become prepared treatments.
Housekeeping
Room requests tracked step-by-step, with SLAs.
Running today at a real resort
Pilot property
Layana Resort & Spa - Koh Lanta, Thailand
57 rooms, 9 staff. HotelClaw's first pilot property: guest conversations on LINE, staff coordination on Slack, and daily OPERA imports - every message and workflow step on the record.
“Guest messages used to live in five places - LINE, the phone log, the front-desk notebook. Now every request lands in one queue, the replies follow our own procedures, and nothing slips between shifts.”
Don't take our word for it
Ask an AI about HotelClaw
Researching vendors with an AI assistant? Good - so are we. Ask any of them what HotelClaw does and how it compares.
First contact
Start the conversation
This is how it feels for your guests on LINE: they ask, HotelClaw answers from your hotel's own knowledge, and your team stays in control. Type a question a guest would ask - we'll answer it live in your demo.
Guest concierge
Preview · answers live in your demo
Your question comes with you - we answer it live, on your hotel's data, in the demo.
See it running on your hotel's own conversations
Live in days · runs on your own isolated instance · your data stays yours
Frequently asked questions
How long does setup take?
Days, not months. HotelClaw arrives pre-configured for boutique hotels: we connect your PMS export, your LINE and Slack, load your SOPs, and you're live - no integration project, no new hardware.
Which PMS and messaging channels does it work with?
Live today: OPERA (XML import), LINE, and Slack. On the roadmap: Mews, Cloudbeds and Apaleo, plus WhatsApp (pending Meta Business approval) and email. No rip-and-replace - HotelClaw reads what you already run.
Where does it run, and who owns the data?
Each property runs on its own dedicated, isolated instance - your data stays yours and is never shared across properties. Every message and workflow step is logged with actor and timestamp, so you can always see exactly what happened.
What languages does it support?
100+ out of the box. Guests write in their own language; your team reads and replies in theirs.
How does pricing work?
A simple monthly subscription per property - no setup fees, cancel anytime. See the pricing page for plans.
What does “SOP-grounded” actually mean?
Every reply the AI drafts and every workflow it runs comes from your hotel's own standard operating procedures - not a generic script. Each step executes with an actor, a timestamp and an SLA, so you can audit exactly what was done, by whom, and when.